How We Handle Personal Data Across the Coolzino Account

We collect only the information needed to operate, secure and support the account, then retain it according to legal, payment, safety and dispute requirements.
Effective Date: July 22, 2026 Last Updated: July 22, 2026
This policy explains how Coolzino and Terdersoft B.V. handle personal data when you visit our site, create an account, contact support, use games or sports products, make a payment, complete verification or manage safer gambling controls. It also explains the choices and legal rights available to you.

1. Scope and Data Controller

This policy applies to our websites, mobile browser service, Progressive Web App, player account, cashier, promotions, support channels, security processes and related communications. Terdersoft B.V. acts as the data controller for the personal data processed to operate Coolzino, subject to applicable law and the legal information published on our site.
Privacy questions can be sent to [email protected] or to Terdersoft B.V., Emancipatie Boulevard Dominico F. Martina 31, Willemstad, Curaçao.

2. Personal Data We Collect

We collect data you provide during registration, including name, date of birth, residential address, email, phone number, username, password record and account currency. Payment and transaction data can include the method, amount, time, status, masked card or wallet details, bank references, deposit and withdrawal history, chargeback records and payment ownership evidence.
KYC data can include a passport, national identity card, driving licence where accepted, proof of address, payment documents, selfie, video verification, telephone confirmation and source-of-funds or source-of-wealth material. We may also process safer gambling information such as limits, session history, self-exclusion requests, account restrictions and support interactions.
Technical data includes IP address, device and browser type, operating system, language, time zone, identifiers, login times, page events, game sessions, security logs and approximate location derived from network information. Support messages, complaints and recorded preferences become part of the account record.

3. Why We Use Personal Data

We process data to register and manage your account, authenticate login, provide games and betting services, execute deposits and withdrawals, administer bonuses, complete KYC, prevent fraud and money laundering, enforce account rules, respond to support, protect network security and meet legal or regulatory duties.
We also use limited data to measure site performance, diagnose errors, personalise account navigation, record consent, manage marketing preferences and improve service design. Safer gambling data supports account limits, risk review, cooling-off, self-exclusion and marketing suppression.

4. Legal Bases

Depending on the processing and applicable law, we rely on performance of our contract with you, compliance with legal obligations, our legitimate interests in operating and securing the service, protection of substantial interests, and consent where the law requires it. You can withdraw consent for optional marketing or non-essential cookies without affecting processing already carried out lawfully.

5. Cookies and Similar Technologies

Essential cookies keep sessions active, protect login and remember required choices. Preference cookies remember language, currency and display settings. Analytics tools measure visits, errors and feature use. Marketing or affiliate cookies can record a campaign source, referral and conversion where consent or another lawful basis permits.
The PWA may use local storage and cached files so that the interface loads correctly. You can manage non-essential cookies through our consent controls or browser settings. Blocking essential storage can prevent login, payment confirmation or document upload.

We share only the data needed with hosting and security providers, payment processors, banks, wallet services, identity-verification suppliers, game and sportsbook providers, analytics tools, communications platforms, fraud-prevention services and professional advisers. We may disclose data to regulators, law-enforcement agencies, courts or other authorities when the law requires it or when necessary to investigate prohibited activity.
Third parties process data under their own obligations or under contracts requiring confidentiality, security and purpose limits. We do not sell identity documents or payment records.

7. International Transfers

Service providers can operate outside your country. Where privacy law requires safeguards, we use recognised contractual clauses, adequacy decisions, transfer assessments or other lawful mechanisms. Security and access controls follow the data throughout the transfer.

8. Retention

We keep account and transaction data for as long as the account remains active and for the period required by gambling, tax, anti-money-laundering, dispute and record-keeping rules. Security logs can be retained while fraud or legal risk remains. Marketing data is removed or suppressed after opt-out according to applicable requirements. When data is no longer needed, we delete or anonymise it securely.

9. Security Measures

We use encryption in transit, access restrictions, authentication controls, monitoring, logging, secure hosting, fraud detection and administrative procedures. Staff and service providers receive access only when their role requires it. No internet system is risk-free, so protect your password, device and email account and report suspicious access immediately.

10. Your Privacy Rights

Subject to applicable law, you can request access, correction, deletion, restriction, objection or portability. You can withdraw consent, opt out of direct marketing and complain to the relevant data-protection authority. Some requests cannot remove records that we must retain for AML, legal claims, account security or regulatory duties.
Send a request from the registered email to [email protected]. We may verify identity before releasing or changing account data.

11. Children and Age Verification

Our gambling services are not intended for anyone below the legal gambling age. We use registration and verification controls to detect underage use. A parent or guardian who believes a minor has supplied data should contact us immediately and use device or payment controls to prevent further access.

12. Third-Party Links

Our pages can link to payment services, support organisations or other websites. Their privacy practices are governed by their own notices. Review those notices before sending personal data outside Coolzino.

13. Changes to This Policy

We may update this policy when products, legal duties or processing practices change. The date at the top shows the latest revision. Material changes may also be communicated through the account or registered email where required.

14. Privacy Contact

Privacy email: [email protected] Support email: [email protected] Postal address: Terdersoft B.V., Emancipatie Boulevard Dominico F. Martina 31, Willemstad, Curaçao